Shipping policy

Thank you for shopping with DARWIN KAI! To ensure a smooth and transparent shopping experience for all customers, we have outlined our official shipping, delivery and after-delivery policies below. Please read the following terms carefully before placing your order.
1. Order Processing & Dispatch
All orders will be processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and pack your fresh seafood products efficiently to minimize waiting time and ensure you receive your order in the best condition.
2. International Shipping & Delivery Time
We provide reliable international shipping services to customers worldwide. Our standard international shipping normally takes 7–14 business days for delivery, depending on destination country, local logistics and customs clearance progress.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your order total weight, package size and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete the payment. There are no hidden charges or additional fees.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes or local processing fees, which are determined and charged by your local customs authority. These additional fees arethe recipient’s responsibility.
We highly recommend all customers to check the local import regulations and relevant charging standards of your country before placing an order to avoid unexpected extra costs.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt food-grade, shockproof and fresh-keeping packaging materials for all orders. Our customized packaging can effectively protect products from extrusion, damage and deterioration during long-distance transportation, ensuring the freshness and integrity of your seafood goods.
For high-value orders, we support optional shipping insurance at checkout, providing full protection for your purchase and bringing you a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please inspect the outer package carefully upon receiving your order. If you find package damage, leakage, severe deformation or abnormal conditions, please take photos or videos as evidence, refuse to sign for the package, and contact our customer service team immediately.
If you find any product quality problems or defects after signing for the order, please submit a support request with valid evidence to us within 48 hours after delivery. Our team will verify the issue quickly and provide targeted solutions including return, exchange or compensation services.
7. Customer Service Support
If you have any questions about order processing, shipping progress, customs clearance, freight charges or after-delivery issues, our professional customer support team is always ready to help you. Feel free to contact us via email or phone, and we will reply and resolve your problems as soon as possible.
DARWIN KAI is committed to optimizing our logistics and service system continuously, delivering fresh New Zealand seafood and a reliable shopping experience to every global customer.